Shipping Charges

Customers can shop on our www.beautyhighpoint.com.my in MYR.

STANDARD DELIVERY TIMES & COSTS

DESTINATION	SHIPPING TIME	Basket Size	Shipping Fee*
Malaysia (WM)	2-3 Business Days	Under MYR 600	MYR18
Malaysia (WM)	2-3 Business Days	MYR 600 and above	FREE
Malaysia (EM)	7-9 Business Days	Under MYR 1600	Calculate by KG
Malaysia (EM)	7-9 Business Days	MYR 1600 and above	FREE

Please note that during times of exceptional volume during major sale periods your shipping time may be extended by several days. Rest assured we are trying to get your purchases to you as fast as possible!

*Please be aware that shipping charges do not include import taxes, duties, or customs fees.

Deliveries

All the deliveries are managed by our logistics partners, GDex Express Sdn Bhd.

For deliveries placed before midday on a business day, your order will be dispatched on the next working day. For orders placed after midday, on weekends, or public holidays, your order will be dispatched on the next available working day. Once your order has been dispatched, it will reach you within 2-3 working days.

Order cancellation / Change of Shipping Address for Open Orders

Please be aware that, once we have started to process your order, we are unable to process order cancellations. If you have recently placed and order and would like to cancel, please contact our cs.beautyhighpoint@gmail.com as soon as possible and they will advise on whether or not order cancellation is possible. Depending on the stage of order processing your order is at, your refund may have a processing fee incurred, which our customer service team will communicate with you prior to proceeding with the order cancellation.

Please be aware that, once we have started to process your order, we are unable to make any amendments to the shipping address. Changes made to your contact / shipping details in your user account will only be applied to your next order, and will not be reflected in any existing orders you have. If you become aware of a mistake in the shipping address of an order you have placed, please contact our cs.beautyhighpoint@gmail.com as soon as possible and they will try to help reroute your order. If your order is unable to be rerouted / wrongly delivered as a result of an incorrect shipping address, we are unable to refund the order amount or replace the wrongly delivered items.

Refunds and Returns

While our products are manufactured to exacting European standards, and we partner only with reputable delivery partners globally—sometimes things don’t go as planned. If your order goes missing or arrives damaged or defective, our customer service team can assist with a refund or replacement. Please be sure to reference your order number with all communications with our customer service team for faster processing.

Only products purchased on www.beautyhighpoint.com.my may be returned for a refund or replacement.
We cannot accept items purchased from another retailer for a refund or replacement.
Returned products must be in their original condition. We cannot accept partially used products or products with broken seals.
Outbound shipping fees are not eligible for refund and return shipping costs are the responsibility of the customer.
We cannot accept partial returns for bundle sets or promotional packages. You must return the complete set for a refund.
If a package is confirmed delivered by our logistic partners, but it is stolen or you are unable to locate it, we are unable to refund the order amount.
We cannot accept responsibility for personal damages to an item. If the item has been dropped, stolen, spilled, misused, etc., we cannot accept a return or issue a refund.
All refunds will be issued in the original form of payment.

Other questions about shipping? Please email cs.beautyhighpoint@gmail.com

Exchanges & Replacements

Our products are manufactured in the most stringent conditions at France, Switzerland, Germany and New Zealand laboratories. However, in the rare chance that your product has a defect or arrived damaged, you can get an exchange or a replacement for up to 30 days from the date of receipt.

How to make an exchange or replacement request?

Products must have been purchased directly from www.beautyhighpoint.com.my . We cannot process requests for exchanges or replacements for products purchased from other retail outlets.
Contact customer service at cs.beautyhighpoint@gmail.com within 30 days of receipt of items, and provide the following information:
Order reference number and list of specific items you would like an exchange or a replacement (including its product numbers), as well as the following:
- a picture of the damaged packaging as well as the product if the item arrived damaged
- a written description of the defect
- specify if you would prefer an exchange or a replacement
- please note that you will need to pay for return shipping costs for exchanges or return of products during the warranty period
Customer service will confirm receipt of your email and advise if your item is eligible for an exchange or a replacement. Please note that original shipping and handling charges are non-refundable and additional local taxes may be applicable.
Once your return is received and inspected by our fulfilment centers (usually within 7 working days of receipt), your refund will be processed and issued through your original method of payment within 14 working days.